Investigation completed into Telstra breakdown
TELSTRA has completed its investigation into the Australia Day long weekend breakdown of 000 emergency services.
But the community won't find out the results of the review for at least another month.
Member for Dawson George Christensen said he was briefed on the company's investigation findings at a meeting yesterday.
"It's all preliminary and confidential at this stage, so I can't go into too much detail, apart from to say that I do believe what they're looking at is the answer to the problem," he said.
Mr Christensen called for an investigation into the communication bungle following the Daily Mercury's reports about the deaths of two elderly people in the region who were unable to use their home alert buttons, connected to 000 through Telstra, during the long weekend floods.
"From what I can gather from the information given to me…the actual back-end service for 000 is top quality," he said.
"There are legislative requirements that they have to have 85% of calls answered in five seconds…and they're achieving a 96% rate.
"And 99% of calls are answered in 10 seconds.
"Work is being done by the technical people in Telstra to ensure that the problems that happened where mobile phones, personal alarm systems and even local calls on landlines couldn't get through to 000, are worked out beyond just the establishment of a third back-up route for Mackay."
Telstra area general manager for North Queensland Rachel Cliffe said the company was testing "a number of key findings" from the review, including additional mobile network functionality and improvements to call route options for landline customers dialling 000.
TWO women united in grief over the loss of a loved one welcomed the news yesterday that Telstra was working on a solution to prevent another 000 service breakdown.
Anne-Marie Rankmore's mother Fay Craigie, 75, was found unconscious and covered in bruises on the floor of her Proserpine home up to 12 hours after her activated home alert button failed to connect to 000 during the Australia Day long weekend Telstra outage. She later died in hospital.
Ms Rankmore joined forces with Yvonne Smith last month, whose father Colin Gray, 81, also died after trying to use his home alert system while having a heart attack.
The women worked hard to gain 800 signatures on a petition which Member for Dawson George Christensen will present to parliament in May, fighting for better back-up services to the 000 system.
"I'll keep fighting and pushing to get to the bottom of this," Ms Rankmore said.
Ms Smith said she was pleased Telstra had finished its investigation and she was keen to find out the results.