Mother vows never to use Gladstone taxi service again
FIONA Ahrens has vowed never to use the Gladstone taxi service again.
It's a big call for the Gladstone mum who suffers from retinitis pigmentosa, which is a genetic eye disease that has resulted in the loss of her peripheral vision.
In January 2011, Ms Ahrens's specialist told her to hand in her driver's licence.
"My condition had deteriorated too much," she said.
"That's also when I learnt I was pregnant with my son Braidy."
Now living in Boyne Island with her partner, who works Monday to Friday, Ms Ahrens relies solely on taxis and buses to get around during the week.
"It can be very isolating here without a means of transport," she said.
"I get very down.
"The transport system is vital as far as my well-being is concerned."
But Friday was the last straw for the mum-of-one.
"Friday is playgroup day. We normally always take a taxi," she said.
Ms Ahrens called and booked as she normally does, but the taxi never showed.
"I waited outside in the sun for 20 minutes with Braidy before I waited around for another 10 inside the house.
"By this time we would have missed playgroup."
When Ms Ahrens called and complained to the supervisor, she was appalled and disgusted at how she was spoken to.
"It's not the first time I've been in a mess with this taxi service," Ms Ahrens said.
"I've had issues in the past with them being late or not turning up at all.
"It was the only service I could rely on. But now it has become unreliable.
"At this stage I'm better off walking because at least I know I'll get there.
"I have vowed never to use the service again, simply out of pride."