Real estate agents spring into action to help tenants
THE passing of ex-Tropical Cyclone Oswald left the region inundated with debris, flooding and excessive work for many of the town's real estate agents.
With a number of properties affected from the torrential rain and winds, countless calls were being made to real estate agencies across the region, especially from tenants.
Gladstone LJ Hooker principal Mark Spearing is one of those who have experienced an inundation throughout the flooding period.
Mr Spearing said considering what occurred, the town had done remarkably well.
"The communication by council and the emergency services has been exceptional," he said.
Mr Spearing's Gladstone office has been keeping busy over the past week but he was pleased with his staff's efforts.
"We had staff in the office, although the office was closed," he said.
"One thing we didn't prepare for was the lack of internet and phone service."
Despite the circumstances, his team managed their best, sending SMSs to many of their clients and tenants, although they were slightly hindered by the lack of mobile service.
Mr Spearing said out of more than 2000 people across Gladstone, many were contacting the LJ Hooker office as they required assistance.
"Many of the staff have families and their own properties, trying to manage those situations also," he said.
"We got priority lists and we're working through it in accordance to our management process."
Gladstone Re/max Gold property manager Cyndi Ward said the experience her business had with the torrential rain and winds caused them to set up their disaster management procedure on the Friday.
"Friday was the worst day of impact for water," she said. "So unfortunately not a lot of plumbers could go to every property.
"We had our tenants working with us to minimise damage to their belongings and the owners' property."
Ms Ward said they prioritised what was most urgent.
"We worked with our creditors who started going in once the rain stopped," she added.
Some of the properties included carpet extractions which Re/Max was quick to organise. Others involved sand bagging.
"I put it out on Facebook to all our contacts that we were in disaster management mode," Ms Ward said.
On Tuesday the real estate agency got its disaster management register and worked from the highest priorities down.
"We got quite a few," Ms Ward said. "But nothing in comparison to other people."