NO EFTPOS: Jeanette Hermans from TJ Games & Fashions in Goodna.
NO EFTPOS: Jeanette Hermans from TJ Games & Fashions in Goodna. Claudia Baxter

2400 with no phone or internet as NBN contractor cuts cable

MORE than 2000 businesses and residential homes have lost phone and internet services after a National Broadband Network (NBN) Co contractor severed a cable outside the Goodna telephone exchange.

The exchange services Goodna, Bellbird Park and Camira and 2400 customers are believed affected.

An NBN Co spokesman said: "Telstra was contacted immediately and responded quickly, but it will take some time to repair."

Commuters were unable to use eftpos facilities at service stations at Goodna while a range of other businesses and residents were without service yesterday. The St Ives shopping Centre was the worst hit. PK Computers owner Pat Kilroy was unimpressed.

"We've lost all phone, eftpos and internet services. For a computer shop, that is pretty bad," he said.

"I'm with Optus, but they use Telstra lines. They are saying it will be up again maybe on Thursday.

"I get a lot of phone calls during the day. People can't contact me and I can't contact my customers about their computers."

Jeanette Hermans, of TJ Games and Fashions, said the business also had no phone or internet service.

"Hopefully it will work tomorrow," she said.

"It is not good because people want to use eftpos, but they have to go back out and get cash."

Goodna Newsagency's owner Chris Lees said all services at the business were up and running.

"I do feel like one of the lucky ones ... and I hope it stays that way," he said.

Cr Paul Tully said he had received numerous complaints of NBN Co contractors abusing householders, blocking roads and driveways and having inadequate traffic controls.

"They have even been starting work early on Sunday mornings waking up entire neighbourhoods. NBN is a nightmare for local residents," he said

"I met with NBN last week to resolve these issues, but the situation has only got worse."

An NBN Co spokesman apologised for the inconvenience caused to residents and businesses in Goodna.

"NBN Co has been working closely with the council and with contractors to address issues raised by the construction process, and progress is being made," the spokesman said.

Telstra is reportedly offering 4G dongles to local businesses which have been affected.