Garlic bread travesty lands Coles in hot water
CALL the relevant authorities because Australia is in the grips of a garlic bread crisis.
If there's one food item Aussies love more than most, it's a piece of garlic bread dripping in butter and herbs.
But one Aussie supermarket has thrown things into crisis after a number of Coles customers shared pictures of their bone-dry bread.
Sharing a photo to Coles' Facebook page, Rebecca Mawhinney said she was "having a hard time" finding the garlic and parsley butter her bread was supposed to be laden with.
Ms Mawhinney bought the Coles-brand bread from Revesby, a South Sydney store, but didn't discover it was missing the most important part until she broke it open for her family.
"Thanks for taking the time to bring this to our attention. We're disappointed to see that you've bought garlic baguettes from us that were missing the key ingredients. We'll certainly pass this on to the team so that they're aware, could you please confirm whether you still have your receipt or the packaging?" the supermarket responded.
But it wasn't just Ms Mawhinney who was left disappointed.
In a separate post, customer Ricki Wickson asked if Coles had "run out of garlic" when they were making their loaf of bread.
"Thanks for getting in touch with us. We're sorry to see your poor experience with our garlic bread as we pride ourselves on the quality of all our products - we'd be disappointed too! "We'd like to follow this up; can you please send us a private message confirming your store of purchase and send us some photos of the packaging details including the barcode, best before date and any other batch codes you can see?" the supermarket responded.
In January 2017, Aussies went into meltdown when a major garlic bread supplier announced there'd be a brief shortage of the popular dish.
George Weston Foods recalled all 11 of their garlic bread products from major supermarkets and pizza joints after finding bits on plastic in their margarine blender.
But the garlic bread drought didn't last for long - in less than a week the supplier was back rolling out the beloved snack to its Aussie consumers.
A spokeswoman for Coles said it was following up on the complaints.
"Coles takes the quality of all our products seriously. We have contacted the customer and will follow up with our supplier to investigate the matter," a Coles statement read.
"We encourage customers to return any item that they're not 100 per cent happy with, to their nearest store for a full refund or replacement."