Hearing clinic builds business with old-fashioned service
HEARING loss cannot be measured without an initial benchmark.
Whether you have concerns about communication, or household conversations are steadily increasing in decibels, or there are no present concerns at all, booking an appointment to monitor your hearing is an essential medical test.
Alan Fort, from Connect Hearing, has fostered growth and trust in the brand since arriving in Gladstone 14 months ago.
He said the client base he has developed has been an investment of hard work and confidence.
"When I arrived in Gladstone, it was a nightmare," he said.
"We had to work hard to restore faith in the community. We provide old-fashioned service and our clients always walk out smiling."
The clinic initially recruited the talent of Mr Fort under the proviso that full-time work would only be achieved through regional travel during the week to Rockhampton and Bundaberg.
After his first visit to Rockhampton, Mr Fort declared he would not return, and since that moment, his fully booked diary has meant he hasn't needed to.
Previously, a full-time clinician did not exist in Gladstone.
"We have a great team here and we are making a difference," he said.
"I love it here and I know my services were greatly needed. We are literally saving marriages."
Connect Hearing has since developed from strength to strength, winning the National Award for Best Clinic in Australia in 2013.
Mr Fort said the award was a great surprise.
"We really weren't expecting that," he said.
"Although extremely proud of our success. I treat each of my clients the way I would want my mother or myself to be treated."
The dynamic team at Connect Hearing wish to continue saving marriages and delivering a premium service, complemented with on-site training and education.
Questions are Mr Fort's best friend, and he is asking every community member to drop by the clinic.
Open days will be held on February 27 and 28, for questions to be addressed, and for a benchmark hearing test to be scheduled.