Telstra customers living in and around Agnes Water are currently without mobile service after reports of a number of phones losing service this morning.
Telstra customers living in and around Agnes Water are currently without mobile service after reports of a number of phones losing service this morning.

'Cut' fibre cable leaves Agnes Telstra mobile users stranded

10pm | A TELSTRA spokesman has confirmed the company expects all mobile services currently down at Agnes Water to be up and running before the end of the night.

He said the ongoing outage was the result of a third party "cutting" a fibre optic cable in the area.

"This is causing disruption to mobile services in the Agnes Water region", the spokesman said.

"Our techs are on site and they expect to have services restored late this evening.

"We do apologise to our customers for the inconvenience this is causing and assure them we are working as quickly as possible to restore their services."

The spokesman explained cable-cuts can isolate entire businesses and communities, proving how important it is to call Dial Before You Dig on 1100 before commencing any excavation works.

To check for known Telstra outages click here.

 

5.15pm | THE cause behind the ongoing Telstra mobile outage at Agnes Water has been identified.

A Telstra spokesman said the problem that has left Agnes customers without the ability to send or receive texts or calls lies with a "fibre issue".

He said Telstra is currently still working on fixing the problem.

 

10.55am | TELSTRA has responded to customer complaints after multiple Agnes Water residents lost mobile service this morning.

A spokesman said Telstra is "aware of an issue that is currently affecting mobile services in Agnes Water".

"We apologise to our customers for the inconvenience this is causing and assure them we are working as quickly as possible to restore their services," he said.

 

9.40am | TELSTRA customers living in and around Agnes Water are currently without mobile service after reports of a number of phones losing service this morning.

About 8.50am, Agnes Water several residents took to Facebook after discovering they're mobile service was down.

They said their phones were not sending or receiving text messages and were unable to make or get calls either.

Another resident said her phone had SOS appearing at the top of the screen - the only calls she was able to make were to Emergency Services.

A Telstra spokesman told The Observer the company is not aware of any outages in the region at this time, but is currently looking into what the problem is.

Updates to follow.